New Arrival

FAQs

Do I need to create an account on avenzaa.comto place an order?

No, you can easily place an order without having an AVENZAA account. However if you set up an account with AVENZAA, it will enable you to view your order history, receive timely updates on new arrivals, our upcoming events and offers.

How do I track my order?

As soon as your order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track your delivery. It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders on the 'Track your order' page under the 'Get in touch' section.

I have an account with AVENZAA but I forgot my password. How do I access my account?

If you have a registered account with AVENZAA and you forget your password, click on the 'forgot password' link provided and fill in the email ID or mobile number you have used to register your account. We will send you an email to reset your password. All you have to do is simply login to our website with your Email Address and your new password to access your account. You will receive an email that will prompt you to set up a new password.

Can I cancel an order?

Do note: We do not offer refund for cancelled orders but offer credit notes against the cancellations. You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us on customersupport@avenzaa.com. Once your order is found eligible for cancellation, our team will issue a refund against it in the form of a credit note, that is redeemable within 180 days from the issue date.

Is it possible to make custom garments?

No, we do not offer customization garments according to your preference.

Are the colours of the products shown on the website accurate?

We make every effort to accurately display the attributes of all our products, including the colours; however, the actual colour you see may vary slightly due to photographic lighting sources or your display screen settings.

Do you ship just within India or worldwide?

We provide shipping within India & to International locations. We have arrangements with leading Indian & International logistics providers to handle your orders.

How do I order a garment that is out of stock?

If a specific garment is out of stock, you can simply get in touch with us at customersupport@avenzaa.com, our Customer Operations team will assist you.

Can I get my order gift-wrapped?

All products delivered from AMPM arrive in suitable AMPM packaging, we do not offer any additional gift wrapping services at the moment.

 

Can I add items to an existing order?

Once you have confirmed and placed an order, it is not possible to add items to it. You are requested to place a fresh order for any new items. Additionally, you can make modifications to your existing order i.e., change colour (subject to availability) or size or both within 24 hours of placing the order. To make a modification, please connect with us on avenzaa.studio@gmail.com will try to help you in the best way possible.